Cancelling customers have more to say than any survey lets them. Give them a mic and get out of the way.
Pro plan
$49 / month · renews Aug 1, 2026
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Danger zone
Your cancellation flow asks one shallow question, then lets them walk the second they answer it. The real reason leaves with them — nobody sticks around long enough to say it.
What they said
What they mean
Rarely true. It's the fastest exit, not the real reason.
Code for a problem they never solved — one they'll hit again with whatever they switch to.
No survey, no email, no goodbye. Most just go.
The moment someone cancels, anylastwords meets them with one question: why are you really leaving? Text gets edited before it's sent. Voice doesn't give them the chance.
"It just felt like too much for what I actually needed at this stage..."
"Honestly the onboarding lost me early — I kept hitting a wall when..."
"Price was fine, just moving to a smaller stack overall."
"I wanted it to integrate with Notion but couldn't get it working..."
"We stopped using it as a team after the Slack integration broke..."
"The feature I needed got added in v2 but by then I'd already moved on..."
"Just taking a break, I'll probably come back honestly."
"Support response times were too slow when I had a critical issue..."
"My co-founder wanted to consolidate tools so we went with the bigger suite..."
Your video starts things off — seeing an actual person ask is what gets someone to open up instead of clicking through.
What lands in your dashboard is audio — the hesitation before "it's fine," the edge in "I just stopped using it." A checkbox throws that away.
Two steps to set up. Then every cancellation becomes an insight waiting to happen.
Current recording
A short "before you go" message from you, recorded right in your browser — no editing software needed.
Redirect URL
Code snippet
Drop a redirect URL into your cancellation flow, or add one line of JavaScript. Either way, cancellers land on your exit page automatically.
Every cancellation lands on your exit page and is invited to leave a voice note. Recordings arrive in your inbox as audio files, ready to play.
Patterns emerge fast. A handful of recordings is enough to spot what's actually driving churn — in the words of the people who left.
One plan. No tiers to compare, no seats to count.
No. Their cancellation goes through immediately. The exit page just sits where the confirmation used to be — it's an invitation to talk, not a barrier.
Some won't, but far more leave a 20-second voice note than ever finished an exit survey — talking is faster than typing, and there's no form to abandon halfway through.
Yes — record or upload your own video and edit the message shown to cancelling customers.
No — anylastwords is a flat $12/month with no contract, so there's no trial to track or forget to cancel. You can stop anytime, no questions asked.
Set it up in under ten minutes. Record one video, and every cancellation after it asks for a voice note automatically.
Set up your exit page